Return & Exchanges Policy
- If you are not completely satisfied, you may exchange or return your purchase within 30 days from the original date of purchase.
- Returns after 30 days are eligible to receive a gift card for the returned amount.
- Pants that have been ordered with Super crease and/or an online tailoring option may be returned or exchanged within 30 days of purchase in store or by mail. If you wish to have changes made to the tailoring performed, we recommend that you bring the tailored pants to your local M by Mystery store where our tailoring staff will assist you in correcting the alterations at no charge. If you wish to exchange your pants by mail because you feel the alterations are incorrect, please specify your measurements on the packing slip provided to you in your online order box and return by mail. Please call 1.800.366.5689 to confirm that tailoring is available at the M by Mystery store nearest you.
- All refunds must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.
- Free shipping on all exchanges/returns to our Returns Center. Please allow 10 business days for processing your return once we receive it.
- If the requested exchange item is not available, the original credit card used will be credited.
- International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns & Exchanges.