Delivery Information

Satisfaction Guarantee

We, here at M by Mystery, pride ourselves in providing quality product and service. We guarantee our clothing to be of the finest quality. Every item will give you complete satisfaction, or you may return it for a refund.

Shipping & Handling

Merchandise Total Shipping Charge
up to $25 $5.95
$25.01 – $50 $8.95
$50.01 – $75 $10.95
$75.01 – $98 $11.95
$99 & More FREE◊
FREE SHIPPING!◊ 99
MINIMUM!
Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations,  gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of M by Mystery.Quick Delivery
To receive your order within two business days, please request UPS 2-Day for an additional $22. To receive your order in one business day from shipment, please request UPS Overnight for an additional $30. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and require additional time for delivery.

Shoes
Shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery.
An additional handling charge of $6.50 will be added for each pair of shoes ordered.International Shipping
M by Mystery has partnered with international shipping solution Borderfree to allow you to easily shop from and ship to international destinations. See countries we ship to, or view our international shipping frequently asked questions.

Free Shipping
◊Free Shipping applies to UPS Ground shipping within the continental US, and excludes monogramming, alterations, , and our handling fee on shoes. Customers are responsible for their state sales tax and shipping and handling tax.
Taxes & Duties
Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA,   IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.Shipping   and Handling Tax: We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA,   ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.Customers     are responsible for all duties and taxes when shipping outside the U.S.

Buy Online, Pick-Up In Store

Skip waiting for a package to arrive, pick up your mbymystery.com order in store! Heres how:

  1.  Shop mbymystery.com and add ANY items to your cart.
  2.  Select ‘Ship To Store’ as the shipping address at checkout.
  3. Select closest store to your location.
  4. Finish the checkout process online, and we’ll notify you when the order is ready to pick up in store.

 

For locations and hours view our store locator.

Returns are easy at M by Mystery.

By Mail
When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
M by Mystery
201 Shannon Oaks Circle.
Caty, NC 27511

Return to a M by Mystery Store
You can return items to any M by Mystery Retail Store location. For a store near you, see our store locator or call 1-800-366-5689.

M Dress Shirt Monograms

All of our dress shirts may be monogrammed, with our logo, in 5mm block letters on the breast pocket or the left cuff for $10.00. Monogrammed items will be processed in 1 business day.

Alterations to Unfinished Pants

We will be pleased to cuff or plain hem your trousers. For online orders, take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.

  • $12.00 additional
  • Allow 4-6 additional business days for shipping
  • Any questions, please contact us at service@victorssecret.us or 1-800-366-5689.

Tailoring is also available upon request. – Store Locator